Privacy Policy
At https://dial.energy/ (“we,” “us,” or “our”), protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit https://dial.energy/ (the “Site”) or use our services to apply for or obtain new Energy policies from top Energy companies. By accessing or using our Site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Information such as your name, email address, phone number, and other details necessary to apply for or manage new Energy policies with top Energy companies.
Information such as your IP address, browser type, device information, and usage statistics to help improve website performance and security.
Information you provide when you contact our support team or provide feedback about your experience applying for or managing Energy policies.
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How We Use Your Information
The personal data we collect is used for the following purposes:
To process and manage applications for new Energy policies with top Energy companies.
To provide customer service and support related to your Energy policies.
To send policy confirmations, updates, and notifications about your Energy Service.
To comply with legal requirements and ensure the security of our services.
To enhance the performance and user experience of our website.
How We Share Your Information
We do not sell or trade your personal data. However, your information may be shared in the following situations:
We work with third-party partners who help us provide customer support, manage IT infrastructure, and assist with processing applications for new Energy policies with top Energy companies.
We may disclose your information if required by law, court orders, or governmental requests.
In the event of a business merger, acquisition, or sale of assets, your information may be shared as part of the transaction.
How We Share Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we securely delete or anonymize it.
How We Protect Your Information
We implement a variety of security measures, including encryption and secure systems, to help protect your personal information from unauthorized access, misuse, or disclosure. While we strive to maintain strong security practices, no online system can guarantee complete protection. We recommend using strong passwords and practicing safe online habits.
Your Privacy Rights
You have the right to:
- Request a copy of the personal information we hold about you.
- Request corrections or updates to your personal information.
- Request the deletion of your personal information, subject to applicable legal and business requirements.
- Unsubscribe from marketing emails by following the opt-out instructions provided in those emails or by contacting us directly.
To exercise your privacy rights, please reach out to us using the contact information provided below.
Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently gathered personal data from a minor without parental consent, we will promptly delete it. If you suspect we may have collected information from a minor, please contact us immediately.
Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve your browsing experience and optimize our website’s performance. You may adjust your cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our Site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for legal and regulatory reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your personal information.
Disclaimer
Dial.Energy is not an energy utility provider. We are an independent marketing service that helps customers explore energy plans, savings opportunities, and related solutions. We are not associated with or endorsed by Florida Power & Light (FPL), Duke Energy, Entergy, National Grid, PG&E, or any other utility company.
Any utility names, logos, or references shown on this website belong to their rightful owners and are used only to help describe the types of services available. Their appearance does not mean we are partnered with them or represent them in any way.
Information on our site is for general guidance only. Prices, offers, and availability may change, and service options can vary based on location. We may send updates or service information to the email or phone number you provide.
If you have billing, service, outage, or emergency needs related to your existing electricity provider, please contact your utility company directly.